Frequently asked questions
Can't find your answer? Ask the chat assistant (bottom right) or email hello@maplemoss.example.
Visiting
What are your opening hours?
Riverside (214 Alder Street): Mon–Fri 7:00 am – 6:00 pm, Sat–Sun 8:00 am – 4:00 pm.
Northgate (88 Lantern Way): Mon–Fri 6:30 am – 3:00 pm, Sat 8:00 am – 2:00 pm, closed Sunday.
Are you open on holidays?
Both locations are closed on Thanksgiving Day, December 25 and January 1. On December 24 and December 31 we close at 2:00 pm. Other holidays follow regular hours unless announced on our home page.
Is there parking?
Riverside has a free 20-space lot behind the building plus street parking (2-hour limit). Northgate shares a lot with Lantern Plaza and has a drive-up pickup window.
Do you have Wi-Fi? Can I work from the café?
Yes, free Wi-Fi at both locations (network "MapleMoss-Guest", password on your receipt). Laptops are welcome; on weekends between 9:00 am and 2:00 pm we ask laptop users to limit table time to 2 hours. Outlets are along the window bar at Riverside.
Are dogs allowed?
Leashed, well-behaved dogs are welcome on the Riverside patio, and we keep water bowls and dog treats outside. Only service animals are allowed indoors.
Is the café wheelchair accessible?
Yes. Both locations have step-free entrances and an accessible restroom. Riverside has two accessible parking spaces. See our accessibility statement.
Do you take reservations for regular dining?
No, regular seating is first come, first served. For groups of 8 or more, call Riverside at least a day ahead and we'll try to arrange tables. For larger gatherings, consider booking The Greenhouse.
Food & dietary
Do you have gluten-free options?
Yes. The Garden Scramble, Harvest Grain Bowl, and flourless chocolate cake are made with gluten-free ingredients, and any toast can be swapped for gluten-free bread (+$2). Our kitchen and bakery handle wheat flour, so we cannot guarantee items are free from cross-contact and they are not recommended for people with celiac disease.
What vegan options are there?
Vegan items include Avocado Toast, Harvest Grain Bowl, Overnight Oats, the vegan chocolate chip cookie, sourdough loaves, and drip coffee, Americano or cold brew. Any espresso drink can be made vegan with oat, almond or soy milk (+$0.75). The Moss Caesar can be made vegan on request.
Do you use nuts?
Yes. Almonds, pecans and peanuts are used in our bakery. Items containing nuts are marked on the menu, but all products may contain traces of nuts.
Where does your coffee come from?
We roast all our coffee in-house at Riverside every Tuesday and Friday. Our Moss Blend combines beans from Colombia and Ethiopia. Single-origin beans rotate monthly.
Can I buy whole loaves or bags of coffee?
Yes. Country sourdough loaves are $9 and can be pre-ordered up to 48 hours ahead. 12 oz bags of coffee are $17 in store, or subscribe to Moss Mail for $19/month delivered.
Do you have a kids' menu?
Yes — mini pancakes, grilled cheese, and a steamed-milk "babyccino" for kids 12 and under. High chairs are available at both locations.
Ordering & payment
Can I order online?
Yes. Order online for pickup at either location; most orders are ready in about 15 minutes. Local delivery from Riverside is available within 5 miles from 11:00 am to 5:00 pm ($4.99 fee, $20 minimum).
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Maple & Moss gift cards and cash. We do not accept checks.
My order was wrong or missing an item. What do I do?
Sorry about that! Contact us within 24 hours at (555) 014-2200 or hello@maplemoss.example with your order number. We'll remake the item or issue a refund. See our refund policy.
Do you offer discounts?
Bring your own cup for $0.25 off any drink. Students and teachers get 10% off Monday–Thursday with valid ID. Pastries are 50% off during the last hour before closing.
Catering & events
How far in advance do I need to order catering?
At least 72 hours ahead for orders of 10–49 guests, and 5 business days ahead for 50 or more guests. Celebration cakes need 5 days' notice.
How much does catering cost?
Breakfast Box $16/person, Lunch Spread $24/person, Pastry Platter $55 (serves about 12), Coffee Service $32 per carafe, Celebration Cake $58. Delivery is free within 8 miles on orders over $250, otherwise $25.
How many people fit in The Greenhouse?
40 seated or 55 standing. It's at the Riverside location and comes with a projector, screen and speaker.
Can I bring my own cake or alcohol to a private event?
Outside cakes are welcome with no cake-cutting fee. Outside alcohol and other outside food are not permitted. We offer beer and wine service for evening events (no spirits).
How do I sign up for a baking class?
Register at the counter at either location or email classes@maplemoss.example. Classes are $85 per person, Saturdays 10:00 am – 12:30 pm, max 12 students, ages 14+.
Gift cards & rewards
Do gift cards expire?
No. Maple & Moss gift cards never expire and have no fees.
How does the loyalty program work?
Join Moss Points free with your phone or email. Earn 1 point per $1 spent; 100 points gets you a $5 reward. You also get a free pastry on your birthday. Points expire after 12 months of inactivity.
How do I cancel my coffee subscription?
Log in to your Moss Mail account, or email hello@maplemoss.example, before the 25th of the month to avoid the next charge. You can also pause or skip a month.
Jobs
Are you hiring?
We hire baristas, bakers and kitchen staff year-round. Starting pay is $19/hour plus tips, with free shift meals and a free bag of coffee each month. Email your résumé to jobs@maplemoss.example.